FAQ
Frequently Asked Questions
Here are some frequently asked questions about our balloon rentals:
Q: How far in advance should I book my balloon rentals?
A: We recommend booking your balloon rentals as early as possible to ensure availability. Popular dates and times tend to book up quickly, so it's best to secure your rental reservation in advance.
Q: Do you offer delivery and setup services?
A: Yes, we offer delivery and setup services for your convenience. Our team will deliver the balloons to your event venue and ensure they are set up according to your specifications. Delivery and setup fees may apply based on the location and complexity of the setup.
Q: Can I customize the colors and designs of the balloons?
A: Yes, we offer customization options for our balloons. You can choose from a variety of colors and designs to match your event theme or personal preferences. Our team will be happy to assist you in selecting the perfect balloons for your occasion.
Q: Can I extend the rental period if needed?
A: Yes, we understand that plans can change. If you need to extend the rental period, please contact us as soon as possible. We will do our best to accommodate your request, depending on the availability of the balloons.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and cash. Our team will provide you with the necessary payment details and options when you make your reservation.
Q: Can I cancel my balloon rental reservation?
A: Yes, you can cancel your balloon rental reservation. However, please note that cancellation fees may apply depending on the timing of the cancellation. We recommend reviewing our cancellation policy or contacting our team for more information.
Q: What happens if the balloons get damaged during my event?
Any external elements can affect your Balloom. Our balloons are made out of latex, so they may eventually pop, sag, and wither. For maximum balloon life, our Ballooms™ should avoid direct sun, sprinklers, sharp objects, and even excited kids’ fingers. We are unable to offer refunds or discounts.
Q: How do I return the rented balloons?
A: After your event, our team will pickup the balloon frames so you don’t have to worry about a thing! if you have any concerns or questions about the return process, feel free to reach out to our team.
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